32Red

32Red’s main sign-up offer is an impressive 150% bonus to a maximum of £150, with players needing to deposit a minimum of £10 to qualify.

There are of course plenty of caveats for players to negotiate when joining a new casino and 32Red is no different, with the most important information being the turnover or playthrough requirements.

For 32Red the turnover requirement to qualify is 50x, so for a player who has deposited £10 and received £15 in bonus funds, a turnover of £750 is required, while those who received the maximum deposit bonus of £150, will need to turn over a total of £7500.

The 50x turnover may initially seem high, but its countered by the excellent 150% deposit bonus!

It is also worth noting that different games contribute in differing ways to the total, with some contributing an entire wager to the turnover amount, while others scale in percentage terms, down to as low as 10%, so it is worth double-checking what your favourite games contribute when signing up.

32Red’s turnover requirements are certainly at a higher scale, compared to sites such as LeoVegas (35x) and Grosvenor (30x), however, this is countered by the high bonus that players receive initially, which is higher compared to other competitors, including Leo Vegas, who offer up to £100 as a matched deposit and 21.co.uk who offer up to £50 as a matched deposit.

Check out our comprehensive casino bonus list to compare all available offers at Bookies Bonuses.

Most of 32Red's promotional offerings are based on their superb loyalty scheme (Red Ruby Rewards). These offers are usually available site-wide, providing a general bonus or promotion to players. Their other offering, Red Rewards, is a more tailored experience, directly offering a player reload promotions and bonuses based on how they play. Check out a few of the top ongoing promotions and how they work.

Red Ruby Rewards is a 32Red loyalty point system, which awards red rubies every time a user plays at the casino. The amount of rubies given is based on the wager made and on the game played.

The player must have satisfied/completed their original wagering requirements on sign-up, to be offered the ability to participate in Red Ruby Rewards.

When players reach 1000 rubies, they can redeem them for 10 casino chips /credits (£10), to be used as they see fit, although wagering requirements apply.

Red Ruby Rewards is arguably one of the best casino loyalty schemes around!

Alongside the ability to earn free chips/credits, the red ruby system has tiers, from bronze to silver, gold, and platinum. As players rise through the tiers, other bonuses, such as extra red rubies and customised offers are available, offering smaller wagering requirements too, which only further incentivises players.

Above the platinum tier is Rouge, which is VIP and invite only. Here is where the top players receive the best bonuses and offers while gaining access to exclusive high-level tables and live games.

• Red Rewards

Red Rewards offer a tailored deposit bonus to ongoing players who are looking to reload their bet funds, by offering bonus funds, free spins or super spins (which offer varying rewards), depending on the type of player.

Those eligible for Red Rewards will be notified when logged in and will simply need to opt-in to the relevant promotion. There are limitations stipulated per offer, including wagering terms, but overall this is a great way for players to maximise their funds.

32Red is a multi-award winning online casino, providing over 475 games across its site, but what types of games does it host?

• Slots

For slot fans, there are over 375 different games to play, with fan favourites including Reel King Mega, Masters Of Olympus and Fishin’ Frenzy, right through to 32Red exclusive titles such as Britain's Got Talent, Celebrity Juice and Jungle Jamboree.

• Slingo

Slingo is a popular game at 32Red, with over 35 different experiences to enjoy, while video poker and video bingo also feature, although they disappointingly have very few options to play.

• Table Games

Away from slot/video games, there are plenty of table options for players to enjoy, with many variations on Blackjack, Roulette, Baccarat, Craps, Texas Hold’Em, Sic Bo and Bac Bo among others. 

Table game wagering levels start from as low as 20p per bet, but there are plenty of options for high-level, higher stakes players, especially in VIP limited games, so it is nice to see a wide range of options available, regardless of a player's wagering level.

• Live Casino Games

Live casino is usually an excellent indicator of the quality of a casino site and 32Red delivers admirably, with over 50 live casino games available and over 15 live dealer games at any one time.

Along with live versions of table games like Roulette and Blackjack, 32Red also features some of Evolution Gaming's most popular live games, including Monopoly Live, Sweet Bonanza Candyland and Crazy Time. Hosts are friendly and helpful, with some nice interaction and engagement with players, that only adds to the experience.

• 32Red Website

Unsurprisingly, the website is easy to navigate, with players greeted by new and exclusive games available to play.

Important options such as Promotions, About Us and Help Centre are a click away, whilst there are separate tabs for the various types of games available, including Slots, Roulette, Blackjack and Jackpot games.

A search bar is also greatly appreciated, making it easy for players to find exactly what they are looking for and quickly too. I searched for Monopoly for instance and immediately was shown ten results, along with a list of other featured games.

Casino games and slots all load instantaneously and without issue, while live games are displayed nice and large on the screen, without any audio or visual problems.

Account management, along with depositing and withdrawing is also straightforward to use too. Overall the site’s user experience is very good indeed,

• 32Red Mobile App

Depending on whether you use IOS or Android, your experience with 32Red may vary differently. For iOS users, 32Red players can simply download the app from the app store and either sign-up or log in to enjoy all the great games and features that you get on the website.

However, for Android users, it is a little more convoluted. I searched for the app on the Google Store and received a message stating the app was old and incompatible with my phone, which is an up-to-date smart device.

When looking at the help menu on the 32Red site, it indicated that upon my visit to the website via my mobile browser, a prompt should appear, asking me to download the 32Red casino app as an APK file, for installation. However, this has failed to happen in all visits I have made to the website on my mobile browser.

On contacting 32Red’s customer service via email about this issue, I was told that I simply had to use the web browser version, along with an apology, which was not ideal.

Considering how commonplace Android gambling and bookmaker apps are in 2023, I found it unfathomable why 32Red has not made this process streamlined, requiring users to change phone settings to accommodate their app and even download it from elsewhere.

Compared to some of its peers, 32Red may not have as many games as Leo Vegas (1200+ slots alone) or Party Casino (1000+ slots) for instance, but what it lacks in numbers, it makes up for in quality, featuring popular slot games, exclusive titles and a huge variety of table and live games, without having to wade through list after list of titles.

The generous sign-up offer also helps to elevate 32Red above some of its rivals, with very few online casinos offering a 150% bonus, although as mentioned elsewhere, it is worth considering the turnover requirements before joining, as they are a little high compared to other casinos, such as Leo Vegas.

Yes, 32Red has a strong sportsbook offering, with over 30 sports available to bet on, including staples, such as football and horse racing.

Racing in particular gets some extra special treatment, with daily price boosts and live streaming, while other sports such as tennis, football and basketball also feature plenty of betting markets and are also available to stream live, depending on the respective licensing deal for each competition.

For those looking to bounce between casino and sports betting, 32Red offers a very strong service.

32Red offers a plethora of payment options, with the following all requiring a minimum amount of £10 to be deposited.

Visa, Mastercard, Maestro, Electron, Skrill, Paypal, Neteller, ecoPayz, Paysafecard, Trustly and Instant Banking.

Bank transfer is unavailable for users, as are several e-wallets, including Rapid Transfer, Muchbetter and Luxon Pay.

Withdrawals are instantaneous on PayPal, Skrill and Neteller, while other payment services can take between 1-5 days to process.

During my review, I had to contact customer service on two occasions, so I used both web chat and email services.

• Webchat

My initial issue was during the sign-up process, which was stuck on verifying my personal information, such as name and address. Having been stuck on the same screen for an hour, I stopped the process and contacted Webchat.

I received a quick response to my enquiry, the person in question was polite and friendly, however after checking to see if I had another Kindred Group account and suggesting I clear my cache and cookies, there seemed to be little want or need to try and help me further, as I was told that “there must be a technical issue” and to try tomorrow, which isn’t ideal.

• Email

I also emailed 32Red regarding their Android app, as according to their help information, when visiting the 32Red site on my mobile browser, a prompt should appear to allow a user to download the app to their phone as an APK file, however, this did not happen after many visits to the site.

I received a prompt response within 45 minutes, however, I was disappointed to receive a simple apology and to be asked to “continue using the web browser for my 32Red visits”, without being given any idea as to why this was an issue. Once again not an ideal outcome.

I cannot fault 32Red’s haste in responding to issues and inquiries, but both outcomes were frustrating and disappointing, without really addressing the issue at hand, which ultimately made me feel less valued as a potential customer.