21 Casino Review

21 Casino offers a very strong welcome bonus, giving new players a 121% deposit bonus, to a maximum of £100, but how does it compare to other casino site bonus offers?

Things get off to a good start when you see that 21 Casino's minimum deposit amount to qualify for the welcome offer is just £10, which is on a par with many casino brands, including LeoVegas, Luckster and 32Red to name a few.

The maximum amount of bonus funds a player can claim is capped at £100, although the 121% bonus does in essence mean a player can invest £83.00 as a first deposit to receive the full matched amount of £100 that is on offer.

Those looking for bigger deposit bonuses can claim larger sums at Monster Casino (£1000) or Tebwin (£500) but these have a turnover of 50x, while 21 Casino has a 35x requirement.

Overall, 21 Casino has a good welcome offer, with a solid deposit bonus of up to £100, while the wagering requirement isn't too punishing at 35x.

For further information on all the casino bonuses available to players here at Bookies Bonuses, check out our comprehensive casino bonus list for more details.

After offering a solid welcome bonus for new players, 21 Casino does not have much for ongoing players, with a reliance on their Level Up loyalty program, which rewards continuous play.

21 Casino members can subscribe to an email list when signing up, promising more promotional offers, but over the course of this review, I failed to receive any further promos.

Level Up

21 Casino offers a loyalty program called Level Up, which rewards players for their continuous play. No matter what type of player you are or indeed what type of game you play, with each spin, deal or press of a button, every bet will help fill your "level bar". 

Once this is filled, you will be entitled to a surprise reward. These can come in the form of Bonus Spins, Super Bonus Spins, Mega Bonus Spins, Ultra Bonus Spins or Bonus funds!

To view progress players can click on the "My Rewards" button to view how close they are to filling a Level Up bar and also see what current rewards are available. Rewards given are subject to wagering amounts, with those betting larger amounts over time, generally receiving free spins of higher value.

The Level Up scheme is a great way for players to receive ongoing benefits, but the lack of other promos is a shame. Other sites that offer a similar reward program include Monster Casino, MrRex and Tebwin. 

Players looking for sheer numbers of available games to play will be pleased with 21 Casino's offering, thanks to over 1700+ titles on offer. 

This is far more than the likes of LeoVegas (1000+) and 32Red (650+), although a bit less than All British Casino's impressive 1900+ available.

• SLOTS

21 Casino's main focus is of course slots, with just over 1500 titles available in total. Players looking for different styles of slot games will be pleased, with Megaways, Cluster Pays, Mega Symbol (3x3), Sticky Wilds and Jackpot games among the more popular game types available.

Popular titles such as Rich Wilde and Book Of Dead, Big Bass Bonanza and Eye Of Horus feature among the many available and despite a lack of exclusive titles, 21 Casino does its best to introduce new titles on a regular basis, via the New Games section.

21 Casino plays host to one of the larger pools of Jackpot titles I have seen, hosting over 85 games in total and with Jackpots starting from £2,000,000!

• LIVE GAMES

Live events and games have become increasingly popular at online casinos, with the extra interaction available with presenters adding that little bit extra to the gaming experience. 21 Casino plays host to around 40 live game experiences, with all titles supplied by leading creators: Evolution Gaming and Pragmatic Play.

Although 21 Casino doesn't feature as many live games as other sites, they have done an excellent job when it comes to game variation, with Roulette, Blackjack, Poker, Craps, Sic Bo, Back Bo, Dragon Tiger, Baccarat and Fan Tan table games available to play with dedicated hosts.

Those looking for the "Gameshow" style options are well covered, with all the usual favourites available, including Dream Catcher, Crazy Time, Monopoly Live and Mega Ball 100x.

As is the case with games from Evolution Gaming and Pragmatic Play, their products work well, with the only minor issue, coming from the video quality, which can fluctuate, although this could be down to the internet connection. 

• TABLE GAMES

The increasing popularity of live games at online casinos has had a detrimental effect on table games and the amount many casinos host, with numbers greatly reduced depending on where you play

Thankfully, 21 Casino has so far not followed the trend, currently hosting 75 table game titles for players. Regular staples such as Blackjack, Roulette and Poker feature, with the odd variant of Craps and Baccarat thrown in too, although there is no room for more niche titles such as Andar Bahar or Sic Bo for instance, which is a little disappointing.

Players can bet as little as 20p, with a maximum of £10,000, so it is good to see the casino catering to all types of players.

• SLINGO / SCRATCH & MORE

When it comes to other game options, 21 Casino is a little underwhelming in truth, with around 40 titles covering Slingo, Scratchcards and other games such as Pachinko and Keno. 

Initially, I was quite surprised by the lack of Slingo titles in this "Other Games" section, with just five games available, but upon using the search function, I found a further 30 Slingo titles, which have strangely been added to the slots category.

Outside of the aforementioned games, there isn't much variation available either, with video poker missing among the more obvious absentees. The other 21 Casino collections are heaving with choice, but this section does feel a little neglected, although how that affects players, is down to personal opinion.

21 Casino is home to a vast collection of titles, with over 1700 available at the time of writing, but how does the website hold up? Let's take a look at how the user experience is when playing.

• LAYOUT & NAVIGATION

When visiting the 21 Casino homepage, players are greeted with plenty of information, detailing the current sign-up offer, promotions and featured games. This is presented well and is easy to navigate, with further information and options available when players scroll further.

Navigation is very easy, with a menu of selectable options at the top of the home screen, allowing players to access Games, Promotions, Accounts and Messages, while at the top-righthand side, player funds are displayed, along with an option to fund the account.

Finding a game to play is also very easy and intuitive, with games separated into genres, as well as featured titles, and new games, while games can also be viewed by manufacturers, for players who like a certain company's products.

When hovering over a title, players can see some extra information, including volatility, number of reels,  win lines and the provider, whilst also being able to favourite a title too.

21 Casino doesn't try too hard to curate its collection, although a nice touch in the slots section, allows users to drill down further with separate sections for Megaway, Cluster Pay, Mega Symbol and Sticky Wild game types.

• PLAYING GAMES

Playing any of the 1700+ games available at 21 Casino is in general a pleasant experience, with games loading instantly and without any undue error.

In-game, players have plenty of control of the action, with the ability to go fullscreen, mute sound and even replay a previous spin (handy for those big wins!). An information button is always visible to give players an idea of how the game works and payouts on lines etc, while a tournament leaderboard option is there if a specific title has an ongoing event.

Live games also work as intended and with no drops in audio, although video quality was a little hit and miss at times, with the quality of the image worsening at times before improving.

Quite simply, 21 Casino does not have a dedicated app for either iOS or Android devices, with players having to use the good old-fashioned web browser to access the casino.

21 Casino offers players an interesting alternative to other big-name branded casinos, with the huge number of titles (1700+), one of its major plus points when compared to the likes of LeoVegas or 32Red.

Their welcome bonus is decent too, with a handy 35x wagering requirement, which is on par with the better casino sign-up offers out there, while the loyalty scheme gives players of all bankroll types, a chance to earn free spins and funds. 

So far so good then?

Well not quite, It isn't completely plain sailing at 21 Casino, with promotions outside of the loyalty scheme, non-existent, so if a player isn't interested in the scheme or would rather have a reload bonus, then they are out of luck! 

That along with no dedicated mobile app and customer service that at times can be classed as "slow" to respond, shows 21 Casino still has a little room for improvement.

Unfortunately, 21 Casino does not have a sportsbook alongside its casino games. 

For those looking for the best of both worlds, we at Bookies Bonuses would highly recommend LeoVegas, 32Red or Sky Bet, which are home to solid sportsbook and casino options.

The following payment options are available at 21 Casino, with a minimum deposit of £10 required for each method.

• Visa
  
• Mastercard
• Maestro
• PayPal
• Paysafecard
• Skrill
• Neteller
• Trustly Instant Bank Transfer

Players can withdraw to these methods with a 24-hour processing time for e-wallets, while bank and debit cards can take up to 72 hours to complete, although all times are estimated.

There are no fees for deposits or withdrawals.

21 Casino has two customer service options for players, with web chat and email options available.

The web chat was sufficient in answering a query, but the waiting time for an initial response was somewhat unexpected, for which I had to wait 3-4 minutes, which is not ideal when dealing with a potential issue that a user would require a fast response to.

The email was somewhat better, with my email answered within a couple of hour window, which is more than reasonable.

Both issues were dealt with politely and with good feedback, but improving response times wouldn't go amiss.